Needs better organization - The trip was not well organized. We were unaware we would tour the city before going to the winery. It was a pleasant surprise, but the opportunity to enjoy the city by shopping or having lunch was missed. Instead, we just walked around. Then we went to a lovely winery; however, your wine was not included in the price you were initially charged. We then went to another winery again wine was additional. We had a lovely lunch there. We were taken to two other wineries that were closed. It seemed they had no plan for the wineries as we just showed up and hoped we could get in. The tour guides were very nice

Wine Tour Disaster - I was so excited to book this tour. Going to 2 gorgeous Château’s in the Marseille region ,Château La Coste and Chateau La Gaude whilst on a day stop from our cruise. Things started not so great. We booked through Viator and listing advised that our pick up details would be advised/we would be contacted 24 hours prior. This never happened. I was chasing on the day asking where pickup is (even after providing ship details months earlier on booking). The next issue was that the tour operator advised we would be doing a city tour. I said I did not want to do a city tour, it was never advertised in the listing and to be completely frank, all I wanted to do was the wineries and taste great wine as advised in the listing. The listing advertised 4 hours at Chateau La Coste and 4 hours in the next Chateau La Guarde. Despite advising we did not want to do a city tour, the tour operator proceeded to waste two hours of our time walking around the province that none of the group wanted to do and on top, I have a significant knee injury and another in the group had an impediment and walking was not our preference (not to mention still managing the swelling and pain today). It is worthy to mention that this tour operator is the most boring, dry guide I have ever experienced on a tour. I understood later why the operator wanted to do a city tour and that’s because the first wine tasting booking that he had made was for 11 am. Since this was a Wine Tour, I don’t understand why he could not have taken us to a wine bar or another winery, to taste some wine! The tour listing advertised alcohol included and a wine tasting and vineyard tour. None of these things happened. The tour operator advised me the day before that there ‘was an error on the listing and we have to pay at each Chateau’. We get to the first Chateau and we all paid the €25 per person to do the tasting. This winery was so beautiful with it’s art and I wanted to stay and take photos, however I was rushed to get on the bus after being there only 1 hour to get to the next winery. (Despite advertising we would be there for 4 hours). I can’t understand why we did the morning tour and I could’ve spent more time at this beautiful place. The next château was equally gorgeous. Again, the tour operator advised that it was a vineyard tour which we never received. We had to pay again for a wine tasting which was €10 per person. The tour operator understood we were all very annoyed and decided we can go to another winery before heading back to the cruise ship. The tour group which consisted of four other guests, on the same ship agreed we would go and try! We were all very excited! The first winery we get to, is closed. Not to worry the winery across the road we will try. We get there, the winery is closed as well. At this point, we were all absolutely annoyed beyond belief! We all agreed to finish the tour and go back to the boat ASAP! Next, we turned down a dirt road and we asked the operator where we are going. He said we are going to a winery! We all said, no we said to go back to the ship we were so utterly annoyed. So the tour ended with six very annoyed Australian and American tourists that had hoped for this amazing château experience as advertised. I can’t put into words how disappointed to pay AUD 437, plus EUR70 in wine tastings that were advertised as included and a vineyard tour that never happened, is beyond despicable. Overall we were completely scammed and misled by this to operator who continually blamed Viator for the listing error. The tour operator is responsible for the listing, therefore the liability is with you to ensure you advertise and advise your guests correctly.

Wine Tour disaster by Planetazur - Wine Tour disaster. I was so excited to book this tour. Going to 2 gorgeous Château in the Marseille region whilst on a stopover from our cruise. Things started not so great. We booked through Viator and listing advised that our pick up details would be advised/we would be contacted 24 hours prior. This never happened. I was chasing on the day asking where pickup is (even after providing ship details months earlier on booking). The next issue was that the tour operator advised we would be doing a city tour. I said I did not want to do a city tour, it was never advertised in the listing and to be completely frank, all I wanted to do was the wineries and taste great wine as advised in the listing. Despite advising we did not want to do a city tour, the tour operator proceeded to waste two hours of our time walking around the province that none of the group wanted to do and on top, I have a knee injury and another in the group had an injury that walking was not our preference (not to mention still managing the swelling and pain today). It is worthy to mention that this tour operator is the most boring, dry guide I have ever had on a tour. I understood later why the operator wanted to do a city tour and that’s because the first wine tasting booking that he had made was for 11 am. Since this was a Wine Tour, I don’t understand why he could not have taken us to a wine bar or another winery, to taste some wine! The listing advertised 4 hrs each at 2 wineries, alcohol included and a wine tasting and vineyard tour. None of these things happened. We had to pay for both our wine tastings 25 euro each at the first stop and 10 euro each at the second and there was no such thing as a vineyard tour. I could keep writing about all the things that happened, but I can’t put into words how sad, disappointed and upset I was. I actually got back to the boat and cried my eyes out! This was meant to be a special, romantic celebration for our anniversary and instead it was the most ordinary thing I’ve ever paid, just short of AUD 500 for my husband and I. Overall we were scammed and cheated. This tour should have been a half day at best.