1. Booking:
   Customers can make reservations online, via email, or by phone by providing trip details, including pickup and drop-off locations, date, time, and any special requests. Once confirmed, they receive a booking confirmation with all trip details.
   Clients MUST provide an email address!
   Clients MUST provide the Flight Number.
   The luggage capacity for SUVs is limited to 4 suitcases and 4 carry-on bags. Excess luggage is not allowed in the seating area of the vehicle. Please ensure the appropriate vehicle type is selected based on luggage needs.

2. Driver Assignment:
   A professional driver is assigned to the trip, and customers receive the driver’s name, contact information, and vehicle details prior to the service.

3. Pickup Notification:
   For airport pickups, the driver monitors the flight status and texts the customer upon landing to guide them to the meeting point.
   Clients MUST have their phone turned on at the time of pickup!!!

4. Pickup Process:
   The driver arrives punctually at the specified location, assists with any luggage, and confirms the destination for added assurance.
   A complimentary 60-minute waiting time is provided for airport pick-ups. After this period, additional charges will apply. If no communication is received within the included waiting time, the chauffeur will leave, and a 100% charge will be applied. Documentation such as call logs, text messages, or GPS records will be provided as proof.

5. Journey:
   Customers enjoy a comfortable, luxurious ride in a clean, well-maintained black car. Drivers prioritize safety, professionalism, and customer satisfaction throughout the trip.
   Movi Limousine strictly adheres to legal requirements and does not provide transportation for children without appropriate car seats or boosters as mandated by law.

6. Drop-Off:
   The driver ensures a prompt and smooth drop-off at the customer’s destination, assisting with luggage and confirming service completion.

• Private transportation
• Bottled water
• In-vehicle air conditioning
• All fees and/or taxes

• Extra Stop
• Extra Waiting time
• Change of route

Discover unparalleled comfort, reliability, and professionalism with our elite black car service in Chicago and nearby regions. We cater to private transportation needs for both business and leisure travelers, providing:

• Timely Service: Ensure punctual arrivals with our reliable drivers who prioritize your schedule.
• Luxury Vehicles: Experience travel in style and comfort with our pristine, well-maintained fleet of black cars.
• Effortless Communication: Benefit from real-time updates, including automatic texts with driver and vehicle information, along with direct communication for seamless pickups.
• Customized Airport Transfers: Our drivers track your flight and assist you to the meeting point for hassle-free airport pickups.
• Professional Drivers: Enjoy a safe, courteous, and knowledgeable driving experience tailored to your preferences.
• Service Beyond Chicago: Whether in the city or surrounding suburbs, our service is ready to take you wherever you need to go.

For a full refund, cancel at least 24 hours before the scheduled departure time.