1. Clients must provide the exact pick-up address, not just the name of the hotel, residence, or office.
2. Clients must ensure their phone is turned on at the time of pick-up.
3. Clients should consider an appropriate pick-up time, taking traffic into account, and aim to arrive at the airport 3 hours before international flights and 2 hours before domestic flights.
4. Clients must provide an email address.
5. Clients will receive a text with the car make and license plate number 1-2 hours before pick-up. Another text will be sent when the chauffeur arrives.
6. Clients have a 10-minute included waiting time for non-airport pick-ups and 60 minutes for airport pick-ups. After this period, additional charges will apply. If there is no contact during the included waiting time, the chauffeur will leave, and the client will be charged 100%. Proof of call, text, or GPS logs will be provided.
7. If clients need more time and inform us during the included waiting time, the chauffeur will wait as long as needed, but extra waiting charges will apply and must be collected by the chauffeur.
8. The luggage capacity for sedans is 2 suitcases and 2 carry-on bags, while SUVs can accommodate up to 5 suitcases and 5 carry-on bags. Excessive luggage is not allowed in the seating area, so please choose the vehicle type carefully. Oversized luggage (e.g., golf clubs, bikes, weapons, sports equipment) is restricted. Please contact us before travel to adjust or upgrade your vehicle.
9. Child seats are not provided by the local supplier. They are mandatory and are the responsibility of the parents or guardians.
10. We reserve the right not to execute rides if any of the above requirements are not met.

• Private transportation
• Bottled water included
• Gratuities taken care of
• Air-conditioned vehicles
• All fees and taxes included

• Extra Stop
• Extra Waiting time
• Change of route

For a full refund, cancel at least 24 hours before the scheduled departure time.