book them - 10/10 !!! I was skeptical about the reviews!! My Gut told me to book them and I did !! 10/10 amazing & most of all on time ! And communication process was great ! My next trip for sure I’ll book !!

Our driver Dwight was... - Our driver Dwight was super nice and shared some history with us. He also told us about some kid friendly excursions

Roundtrip Ride - Smooth ride, great driver. At airport arrival we couldn't locate, I called the number listed on confirmation, they responded immediately and driver arrived shortly thereafter. Also, picked us up at hotel for our return flight - same driver, on time. I recommend them!

Driver drove erratic and... - Driver drove erratic and made a pitstop. Will not use service again in the further . Didn't know this

Airport Shuttle Review - This hotel shuttle service would have received five stars, however I gave it three because the instructions provided by viator/the shuttle company was incorrect. Upon my arrival, the driver was not present with the “Taylored Jamaica Tours” sign. I had to get help from concierge at the airport who called the driver on my behalf since I did not have international calls available on my phone. Also, for the pick from the hotel, they did not confirm 24hrs before. I received a message at almost 10pm the night before from the shuttle company to let me know what time I would be picked up and taken to the airport, luckily I was still awake at that time. But With that being said, the shuttle itself was very nice and comfortable with AC. I liked the fact that it was a private shuttle. The driver was also very friendly and approachable. And most importantly, it was affordable!

Poor Customer Service - I booked a roundtrip airport transfer for our trip to Montego Bay. We didn't have any issues with the pickup from the airport. However, it was extremely difficult to get information for the return trip. According to the booking site, the "pick-up information will be shared with you at least 24 hours before your departure date. If you have not received this information within the given time above please contact the office at (876) 280-9392 as soon as possible." We did not receive the pick-up information from the company, as expected. I sent the company an email the day before our departure and until this day, they have never responded to the email. I called them multiple times from the hotel and no one answered the phone. I then sent them two messages on WhatsApp, and they finally replied four hours later after I stated I was the travel agent who booked the transportation and threaten to contact Viator's Customer Service. I would not recommend this company when there are better, more responsive companies available.