Punctual, Professional and Courteous - Our driver Giuliano was friendly, knowledgeable and professional. The car was very clean and Giuliano drove very well. We arrived early and Viator was able to accommodate an earlier pick up time. This gave us more time explore our area. We appreciate this very much. We are very happy with this service.

Punctual and lovely - Great service, or driver was on time, polite, and a good driver. She used a translation service on her phone so we all understood her directions

Service with a smile - Driver was on time and very polite, waiting for us with our names on a sheet of paper, so very easy to spot him. Car was clean and airconditioned with good leg room. Drive was smooth. Definitely recommend

Great transportation service - Great customer service, from the coordination through WhatsApp to the courtesy of the driver. The company asked for my hotel address to try and drop me off as close as possible, and ended up dropping me off at my hotel.

Worthwhile service - Excellent prompt service as planned. Very responsive and flexible, especially about questions about pick up/drop off locations.

Safe and courteous driver - Our driver stopped at a lookout and limoncello van which was awesome. He was also very well mannered.

Okay - Once we finally found the ride we were good. Very vague instructions on where to meet. Said to meet in front of a hotel. Stayed in front of hotel. Had to contact the company they said wait on the sidewalk in front of hotel. There was no sidewalk

Driver was on time and got us to our destination - Driver was on time and got us to our destination. The meeting point wasn’t clear. Explanation of where the meeting point would be upfront would have been helpful.

Shuttle pick up - Train station pick up We were told that the driver would be waiting at the star hotel with our surname on a card this did not happen I was waiting outside the hotel in the heat and he was waiting in the air condition van. As it became closer to the time I was getting worried so I approached the waiting van only to find that he was there waiting for me. We then found out he had another pick up at the airport once we arrived at the airport we were left in the van for 45 minutes in the 37 degrees heat while he went to find the next pick up. After all that what should have been a one hour trip it took almost three hours. He also argued with his office over the phone while driving about the situation. All I can stay is he had the opportunity to fix everything by dropping his only two drop offs at their hotels instead he chose to drop us off at their designated drop off and again in the heat.should had listen to my wife and gotten the local train it would had be cheaper and quicker. Never use this service unless you want to ruin your day

If you want to be dropped... - If you want to be dropped off at your hotel, don’t book this service. We were asked the name of our accomodation, therefore I assumed that there would be some sort of drop off at our hotel. Other people on our shuttle also thought this too. We were instead dropped off 2.5kms away from our hotel which was at the top of a cliff. There are no ubers available either, and a taxi was hard to find. We had to wait an extra 1 hour and 30 minutes for our hotel shuttle to pick us up. If you are staying in the centre and at the bottom of Sorrento this may be a good option, however if your hotel is a bit further away don’t consider booking this.