Bus trip from Surfers was... - Bus trip from Surfers was too long. Having to go through Brisbane to collect the others during peak hour traffic not enjoyable. Maybe a mini bus could collect from Brisbane to join main bus on Brisbane outskirts. Would not advise people to use bus from Surfers.

Day trip to Australia Zoo with Viator booking - Book with Viator, take the stress out of your trip and let someone else do the driving. No hassle .. day to Australia Zoo. Well worth it and glad we have done that this trip. 👌🏼

Long bus ride but was... - Long bus ride but was definitely worth it to see the amazing Australia Zoo! Close up and personal experience with wildlife. Driver was prompt and did his best to get us there in a timely way despite all the traffic.

Brilliant Excursion - Holding a Koala and feeding the Kangaroo’s! The Croc Show was awesome and we were lucky to see Robert Irwin!

The Zoo was great,... - The Zoo was great, especially seeing the Irwin's do the Croc show. The Bus it's self was quite new and comfortable, it's just quite a long trip from the Gold Coast with a few stops along the way.

Poor - Went to the crocodile show saw one crocodile and the men who did the show were dress like they had just roll out of bed. The women were dressed nice. The staff at the entrance were very helpful but the workers inside did not smile couldn't say hello nothing. The tiger show we couldn't even fit in to watch. The tiger they had on show was very skinny and look really said. Nobody walked around with any animals to show us up close. I don't think I would go back. Very disappointing.

Zoo was great, bus was not - The zoo was fantastic - would recommend for everyone! The bus to the zoo, however, was horrible. We were traveling from Gold Coast to the Australia Zoo. Instead of having two separate busses going to GC and Brisbane, they combine them which added an extra 1.5 hours to our travel time. It took 3.5 hours there and back due to rush hour traffic. Also the driver was in such a rush that it almost felt unsafe and he waited maybe 60 seconds at some of the stops so if you're even a bit late you'd have missed your ride.

Long drive - The zoo was amazing. The journey was not great. We left from Gold Coast and were made to pick up people from Brisbane enroute which added to our travelling time to almost 3 hours. We did not get to stop on the way for wash rooms or breakfast. We left our hotel in Gold Coast at 6.30am and reached the zoo only at 10am. The driver was not friendly either.

Don’t book this trip! - I booked this tour my son and myself. We got up at 5am to get to the meeting point and no one turned up. It was really hard to get hold of anyone to find out where they were. Eventually as it turns out, they did not meet the minimum requirements for numbers that day, but had not bothered to tell us the trip was canceled. My son was really disappointed as we were so excited to visit Australia Zoo. If we had known earlier I could have rented a car and driven up. Really poor service and I feel let down by the company.

The zoo was great but I can’t believe the bus company is in business - Late picking us up, dumped us off the bus far away from our hotel after the tour was over. The bus was 45 minutes late picking us up in Brisbane. The driver claimed he was late due to traffic. I’m from Los Angeles; Brisbane traffic is like driving on a country road. The zoo itself was terrific, even though our time was shortchanged due to the driver’s lateness. On the way back, instead of returning to Brisbane by the same route he left, the driver found a spot in downtown Brisbane across the river from where he picked us up, surrounded by skyscrapers so we could not get our bearings by comparing the location of the sun to the time in our watch, stopped the bus, stood up, and ordered the Brisbane passengers to get off the bus. I suppose I should be thankful that he didn’t toss us into the river or leave us by the side of the road somewhere along the way. Fortunately one of our iPhones still had enough power left after an afternoon taking pictures at the zoo. So with some difficulty, we determined our location in Google Maps and concocted a route through the Botanical Gardens and across the Goodwill Bridge. We are well accustomed to finding our way in unfamiliar surroundings, but the couple who was with us was not, and was hysterical during the trek back to the other side of the river. They barely spoke English and the walk back was strenuous for them. Judging by the other negative reviews of the transport, this is just how JPT intends to operate. Nevertheless the zoo itself was worthwhile; the staff there was pleasant and helpful. My favorite part was the birds who would try to steal our lunches. They were delightful!