Sep 4, 2024
Excellent coffee on the way - I went other times, threw up a homemade vegetable cake, again a full sandwich and today a coffee with bills...impeccable
Review provided by Tripadvisor
Aug 25, 2024
Simply amazing! - Great adventure! My husband and I swam in the cenote and it was awesome. The ruins were beautiful. The tour guide was very informative and knowledgeable.
Review provided by Viator
Mar 18, 2024
It is impossible to miss this excursion, highly recommended. - I booked an excursion with Amigotours and the guide was called SEXY Mónica, an excellent professional, we really enjoyed the tour, a great person.
Review provided by Tripadvisor
Jul 28, 2023
Bus trip - Absolutely a fantastic day out in air-conditioned bus fantastic guide and even better driver lovely way to see this great island
Review provided by Tripadvisor
Apr 3, 2023
"Incredible experience at Tulum Sandbar Bike Rentals. - "Incredible experience at Tulum Sandbar Bike Rentals. I rented a bike for a day to explore the Tulum coastal area and it was the best day of my trip. The staff were very friendly and helpful, the bike was in excellent condition, and I was able to enjoy the sights and sounds of Tulum with complete freedom. Plus, the grilled lobster and cold beer I tried there were absolutely delicious. I can't wait to go back!"
Review provided by Tripadvisor
Mar 9, 2023
11th trip to The Hilton Playa Del Carmen/ The Royal since 2012 - We love The Hilton PDC but miss The Royal. The review is better late than never. We were there on New Year's. I will start with the pros
1. The Food
2. The rooms
3. The resort is so clean
4. We love the tennis up on the roof
5. The staff is amazing
6. The location off 5th Ave. It is safe to go to day or night as always watch yourself. Please don't fall for I was your waiter last night and the store owners saying almost free for you
7. The nighttime shows in the lobby. Hilton, Please put some acoustic tiles on the ceiling. We have thought about this for years.
8. The water and ice are safe but we don't drink from the faucet in our room
9. The gym we Love Juan! He has been working here for years. There are a lot of group classes to choose from or private training. Thanks for all your hard work and the friendly face.
10. I can't remember his name but the man at the Coffee House was so friendly
Here are some of the staff that we feel need to be mentioned they work so hard and do a great job
Lourdes Espejo, the host at Pelicanos. She was so friendly. Our favorite place for breakfast. We love to eat outside
The Bellhop who have been working here for years! William and Freddy Thanks, guys!
At Kalamta, Antonio A. and Aldo A. They made dinner great.
The cons
1. While we love the pool (don't bash us and no we aren't old) we don't care for all the loud music and the dancers. It'd be ok for 1 hour but not all afternoon. We miss the trivia and bingo games. The push-up completion a couple of years ago was great! We never buy a Bali bed to us it is a waste of money. The Royal had more chairs and umbrellas. Please be more guest friendly and bring them back.
2. The quiet pool is nice.
3. With no fault to the resort the beach has gotten so small and crowded. The darm weather. We used to be able to walk for miles each way. Now the water is right up to some of the resorts. We had the government can rebuild the beach
This resort is great and we would highly recommend it
Review provided by Tripadvisor
Feb 23, 2024
Okay in comparison to others’ experiences - We were very apprehensive after reading many negative reviews, and nearly canceled. Pros - we were picked up at our hotel within the allotted time frame and, after picking up some others in Playa de Carmen, we joined the bigger bus that had those coming from Cancun. Tulum and Coba were both nice. You basically have to choose between paying for bikes or bike taxis as with only an hour, no time to walk. Glad we chose the bikes as it was easy and fast. Cons - the Diamond drink package hard sell. Glad we did not cave. The drinks to purchase at the shops are inflated, but no more so than at other tourist attractions. The buffet lunch was around 3:30, and was mediocre at best, in comparison to another excursion we did two days prior. However, the Cenote was nice there. Timing was off on somethings, but not as bad as others have experienced based on the reviews. Noticed we had to pay entrance fees to Tulum that were inflated, as compared to what was posted online, and likely this is how they make their money. It just wasn’t as enjoyable as the company we used earlier in the week, but at least not as bad as others have had.
Review provided by Viator
Feb 12, 2024
Express visit - First of all, the guides have been excellent in leading the group in English and Spanish, and they have been spectacular with all of us.
Things to improve would be the logistics when picking up the people on the tour, since they made us stop in Plaza la Isla to give us the bracelet. That could be done directly on the bus. They could also go directly with the bus that is going to take us to the tour and not a van that takes you to the island plaza. In general, checking in for the ride is a bit tedious and time is wasted.
The time for visits is very tight. I understand that visiting 4 places in one day is complicated, but at least I will try to make some parts of the process more efficient to save time.
The centote that is visited is not very well set up, a little neglected. The lunch buffet is very slow to serve you, there is a long line and you have to wait.
In general, the tour allows you to see Tulum and Cobá very quickly in a single day, for those of us who have been there for a short time it is fine. If you want to have more time in the archaeological areas then you have to look for other options.
Review provided by Tripadvisor
Apr 15, 2024
Tour to Tulum, Coba, Cenote & Playa del Carmen - We were not told that the tour would be from 7:30am until 10:30pm. We were picked up at 7:30 and didn't arrive to Tulum until about 11/1130. We had to make several stops and then there were a lot of different lines and one last tax that you had to pay before entering the ruins. There was very little time to see everything before moving on to each stop. If you go I say stay close to the tour guide and make sure you know how long the tour will be. That was a very long day and a lot of walking. It was beautiful. Just be prepared.
Review provided by Tripadvisor
Apr 11, 2024
Not good. - Trip guide had us meet in a hotel that would not let us thru the gate to get to the meeting point. The gate operator told us the tour had left already and we couldn’t enter. Trip Advisor refused to refund us. Will not be using this site again.
Review provided by Tripadvisor