Transportation services are available from Cancun Airport to hotels in Playa del Carmen (ROUNDTRIP).

To ensure the best experience and quality of service, please follow the steps below and stay connected with us via WhatsApp (we recommend connecting to the airport WiFi for seamless communication).

Arrival at Cancun Airport - Hotel:
Once you have collected your luggage, proceed to the departure gate or platform area of the terminal.

• Our Welcome staff or driver can be identified by a sign displaying the traveler’s name.
• To confirm your transfer, our staff will request your digital booking confirmation or identification.

If you encounter any difficulty locating our Welcome staff, please go to one of the following meeting points at the airport arrival terminals corresponding to your flight:

• Terminal 2 Domestic Arrivals “Welcome Bar”.
• Terminal 2 International Arrivals “Welcome Bar”.
• Terminal 3 at Margaretville Bar.
• Terminal 4 in “Welcome Bar”.

In the event of delayed flights, a maximum waiting time of 60 minutes is allowed from the original flight schedule. If your arrival is delayed beyond this time, it will be considered a “no show”, and you will not be able to access previously booked services.

For transfers from the hotel to Cancun Airport, please note that the maximum waiting time in the lobby is 5 minutes. This ensures efficient service for everyone.
To ensure a successful transfer, please pay attention to the instructions sent via our WhatsApp contact and follow the established procedures.

Remember, good planning and awareness of waiting times can greatly enhance your experience, allowing you to enjoy your vacation in the paradise destination of Cancun and La Riviera Maya without any issues.

• Private transportation
• Bottled water
• On-board WiFi
• Baby chair
• Flight tracking
• In-vehicle air conditioning

• Alcoholic beverages
• Carbonated beverages
• Gratuities
• Additional Baby Chairs ($15 USD)

After a long trip, what you want most is to reach your destination quickly. With our round-trip VIP transportation service from Cancun Airport to the hotels in Playa del Carmen, you can be sure that you will be received and taken to your destination in a punctual, safe and comfortable manner. You will not have to worry about waiting for your vehicle, since our staff or driver will always be available and waiting with a personalized and easily identifiable sign so you can receive your Transfer service.

• Flights Delayed: Maximum waiting time is 60 minutes, after this time it is automatically considered NO SHOW (in case of delays notify us immediately to our whathsapp number to be able to provide assistance)
• Pickup from hotel to airport: Maximum van waiting time in the lobby is 05 minutes, after this time it is automatically considered NO SHOW (We recommend being 05 minutes before the scheduled time for your pickup)
• It is important: 1.- Once you are in the waiting room to board the plane, let us know that the flight is on time (we continue to monitor the flight).
• 2.- When you arrive at Cancun Airport and are waiting for luggage, please let us know to allow the unit to enter the platform area.
• 3.- Locate the correct exit door, you can ask what is the exit where the Van or Transport Agencies are located.
• 4.- At this point you can place our staff or driver with our logo and/or your name.
• 5. We are grateful to be in charge of getting them to their destination with a quality service, on time and with the responsibility that characterizes us. 6. You can contact us by email and/or WhatsApp in case of any questions. WELCOME to the great OT COROSAN FAMILY.
• 6.You can contact us by WhatsApp if you have any questions. WELCOME to the great OT COROSAN FAMILY.

For a full refund, cancel at least 24 hours before the scheduled departure time.